04/12/2017

Why Should Police Help United Airlines Cheat Its Customers?

Brian Doherty, Reason

United's action in having a man attacked and dragged off a flight yesterday was heinous. So is the fact that police officers cooperated.

The world is rightly abuzz over an awful incident yesterday in which a man was beaten and dragged off a plane by police at Chicago's O'Hare airport for the crime of wanting to use the seat he's paid for on a United Airline flight getting ready to leave for Louisville.

The man claimed to be a doctor who had patients to see the next morning, explaining why he neither took an initial offer made to everyone on the plane to accept $400 and a hotel room for the night in exchange for voluntarily giving up his seat nor wanted to obey a straight-up order to leave, in an attempt on United's part to clear four seats for its own employees on the full flight.

No one considered even the $800 that was offered after everyone had boarded enough for the inconvenience, so United picked four seats and just ordered those in them to vacate. But the one man in question was not interested in obeying. (Buzzfeed reports, based on tweets from other passengers, that the bloodied man did eventually return to the plane.)

While United's customer service policies in this case are clearly heinous and absurd, let's not forget to also cast blame on the police officers who actually committed the brutality on United's behalf. NPR reports that the cops attacking the man "appear to be wearing the uniforms of Chicago aviation police."

While there may be something to be said for the ability for private businesses to summon the help of the police to remove people from their premises if they refuse to leave peacefully and their presence is unwanted, there is no excuse for the police to cooperate when the reason their presence is unwanted is not "causing a disturbance" or being violent or threatening to other customers, or stealing goods or services, or doing anything wrong at all, but rather wanting to peacefully use the service they legitimately paid for.

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